Customer Experience

Omni comes from the Latin word “Omnis” which means “all, of all things, in all ways or places”. Omnichannel communication is an all-encompassing strategy that aims to engage consumers with messages, offers, and consistent levels of service across all points of contact, both online and offline. Omnichannel talks about how agents are always there for …

Mobile, an Essential Part of Omnichannel Read More »

Since the Covid-19 pandemic, 88% of companies have implemented a remote work system or work from home. In fact, 74% of companies plan to keep employees remotely on a permanent basis. This system makes the workforce more often use mobile for work. So, the features or tools in mobile must continue to evolve in order …

Work More Freely with Genesys and Solutif Mobile Tools Read More »

Running a business requires the right strategy. A growing business is not only supported by one factor, but many factors. You have to be able to manage systems, technology, and workforce. This also applies to the contact center business. You need sophisticated technology to be able to make your employees’ jobs more effective. When contact …

Flexible and Reliable Contact Center Solutions with Solutif Read More »

Genesys is a leader for omnichannel customer experience & contact center solutions. Digital channels are the most important part of the contact center business. Digital channels are tools for your company and agents to communicate with clients or customers, both business to business and business to consumer. To be able to maintain the customer journey and …

Learn About Web Activity Effectively by Genesys Proactive Help with Solutif Read More »

The times that increasingly show many changes make business actors have to be prepared for various challenges, including the contact center business. The variety of products and advanced technology used by the company is the fact that all prioritize speed and time efficiency. However, you shouldn’t just focus on the convenience offerings. Why? Because other …

Discuss Your Contact Center Business Needs with “Speak to an Expert” Form Read More »

Seiring dengan perkembangan zaman, teknologi contact center dan gaya hidup masyarakat pun berubah menjadi lebih digital. Hal itu membuat layanan perbankan turut berevolusi menyesuaikan dengan perubahan yang terjadi pada nasabah. Tak hanya industri perbankan, inovasi di sektor keuangan juga mendorong munculnya para pemain digital, seperti e-commerce dan financial technology (fintech).  Apa itu Contact Center System? …

Perkuat Layanan Nasabah dengan Digitalisasi Contact Center Bersama Solutif Read More »

Economic and business magazine, Forbes, again announced the nominations for the 100 most influential female figures in the world in 2020. In commemoration of International Women’s Day 2020 on March 8th 2020, Solutif summarizes the top 5 most influential female figures in the world, only for you. Check it out! Angela Merkel Angela Merkel has …

The World’s 5 Most Powerful Women 2020 Read More »

“89% perusahaan melihat pengalaman pelanggan sebagai faktor utama yang mendorong loyalitas dan retensi pelanggan.” Sebagian besar bisnis bersaing untuk mengadopsi teknologi yang mampu untuk mendorong kemajuan customer service. Salah satunya dengan memanfaatkan artificial intelligence (AI) berbasis aplikasi maupun perangkat lunak seperti voice assistant, agar mampu mendorong pembaharuan layanan pelanggan dalam bisnis menjadi lebih baik. Apakah Anda …

Intelligent Voice Assistant Enhance Customer Service Read More »

“87% organisasi global percaya bahwa AI (Artificial Intelligence) akan memberi mereka keunggulan kompetitif. Pusat kontak akan terus menggunakan AI untuk otomatisasi tugas berulang yang terkait dengan layanan pelanggan” – Laporan Statista 2020   Bisnis selalu mencari peluang baru untuk memenuhi kebutuhan bisnis dan menghadapi berbagai persaingan yang bertujuan memberikan pengalaman pelanggan yang hebat. Saat ini, …

Kekuatan Otomatisasi di Pusat Kontak Pasca-Pandemi Read More »

Efisiensi operasi bank dapat meningkat jika bank dapat memilih teknologi yang tepat dan mempersiapkan diri untuk menuju era transformasi digital. Masyarakat sudah terbiasa menjadikan transaksi digital sebagai alat pembayaran karena dianggap lebih cepat, mudah, dan efisien. Tingginya penggunaan transaksi digital membuat sektor bank sadar terhadap perkembangan transformasi digital dengan mencari solusi berupa teknologi cloud yang …

Fast-Track To Future-Ready Banking Operations Read More »