Technology Trends
Let’s Improve Customer Experience With an Omnichannel Experience We live in a digital world. People just type a word into their browser and start searching. It couldn’t be easier, considering we don’t even need a laptop. We grab our phones, and seconds later we’re confirming a purchase. It’s now second nature to connect with friends, …
How to Improve Customer Experience With an Omnichannel Experience Read More »
How to Enable a Digital Banking Strategy With Cloud? The COVID-19 pandemic has had a lasting impact on how customers interact with their banks. Customers still need help — card services, student loan assistance, deposit notifications, mortgage refinancing and more — but are often limited to using digital channels in place of in-person visits to …
Enable a Digital Banking Strategy With Cloud by Solutif Read More »
Fueling the Fan Experience with digital and Cloud According to Technology Magazine, the global sports industry is in an historic growth period. While most of the revenue generation for sports organizations comes from broadcasting rather than live event attendance, investment in the digital transformation of stadiums across the globe is growing. Business Wire reports that …
Solutif Super Human Service: Digital Transformation For The Fan Experience Read More »
In this digital era, companies are always dominated by customer demand for a good customer experience and services that are efficient, easy, profitable, and the process runs smoothly. Let’s take an example in the banking world. In recent years, the consumer banking process has been taken to a new level. Customers want to do their …
Omnichannel Is Revolutionizing the Banking Industry Read More »
In a business, you need a contact center to support your business. Contact centers bring you closer to customers wherever the brand is and whenever they need you. In contact center activities, there are two types of calls, namely incoming calls (inbound calls) and outbound calls (outbound calls). In this article, Solutif will share useful …
Effective Employees Training with Solutif Technology Solutions Read More »
Economic and business magazine, Forbes, again announced the nominations for the 100 most influential female figures in the world in 2020. In commemoration of International Women’s Day 2020 on March 8th 2020, Solutif summarizes the top 5 most influential female figures in the world, only for you. Check it out! The top 5 most influential …
Omnichannel has now mastered the world of contact centers. To be able to create a successful omnichannel customer service strategy is to continue to focus on the main objectives, namely customer satisfaction and customer experience. Often strategies for improving the customer experience combine several technologies but do not create a user-friendly system. Such strategies and …
This Is How Omnichannel Creates a Great Customer Experience Read More »
From 2020 to 2021, the world has been tested by the Covid-19 pandemic. This pandemic has an impact on several aspects, such as economy, business, tourism, education, etc. The existence of a pandemic requires us to work at home and limits the number of employees in the office. The work from home system forces us …
Chatbot is a web service or feature on a web that allows business people to communicate with customers or web visitors in real-time. The implementation of an AI-enabled chatbot solution that could enhance the institution’s customer experience and drive operational efficiency. Through intelligent automation, the chatbot was able to provide customers with instant responses to …
5 Advantages of Chat bot and Voice bot Services on Company Website Read More »
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