Author name: solutifjaya

5 Advantages of Chatbot and Voice bot Services on Company Website

5 Advantages of Chat bot and Voice bot Services on Company Website

Leave a Comment / Technology Trends / By

Chatbot is a web service or feature on a web that allows business people to communicate with customers or web visitors in real-time. The implementation of an AI-enabled chatbot solution that could enhance the institution’s customer experience and drive operational efficiency.  Through intelligent automation, the chatbot was able to provide customers with instant responses to …

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Embrace the Future of Digital Customer Engagement Using “Genesys Digital” with Solutif

Embrace the Future of Digital Customer Engagement Using “Genesys Digital” with Solutif

Leave a Comment / Customer Experience, Future Of Work / By

Genesys officially created Genesys Digital to keep up with the development of customer engagement in the digital era. Later on, Genesys Digital will be led by industry veteran Barry O’Sullivan. Publishing Genesys Digital is in line with the achievement of an increase in Genesys orders which exceeds 40% in each quarter in 2020.   Genesys …

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Workforce management

Apa itu Workforce Management (WFM)?

Leave a Comment / Customer Experience / By

Masih banyak bisnis yang belum menerapkan workforce management secara efektif. Sekarang ini, banyak bisnis yang sadar betapa pentingnya pengaruh customer experience terhadap merek atau bisnis Anda. Jika Anda memberikan pelayanan yang baik, maka akan berpengaruh pada persepsi pelanggan terhadap merek dan bisnis Anda. Dalam hal ini, pelanggan sebagai penentu keputusan “apakah melakukan repurchase atau tidak” …

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