Everything that a customer experiences across their journey with a brand defines how they feel about the brand. In today’s hyper-competitive environment, customer experience is the only sustainable differentiator.
Organizations need to provide their customers with a consistent and personalized experience across all channels of interactions.
We offer industry-specific customer experience analytics services and solutions through our bespoke maturity assessment models, proven practices, operational frameworks, and optimization techniques to successfully eliminate the challenges that hinder customer engagements. We work extensively with functions that directly impact customer experience and services, revenue generation e.g. Sales and Marketing, Customer Support and Business Operations.
Work with us to improve your services and customer experience as well as to reduce costs, timescales and backlogs. Our innovative and comprehensive services are tailor-made to meet your requirements. We cannot control your customer's mind but we will integrate with, enhance and help to enforce your existing customer journey and processes either standalone or as part of a broader package.
We have a comprehensive suite of services to help customer journey processes run smoothly – whether you are taking their calls, or reaching them out directly to greet them. As one of Indonesia’s leading contact center, human resources, digital transformation and training company group, we understand the business of Customer Experiences, from simple to complex interaction.
Solutif works closely with a network of specialist service partners to ensure successful implementation of Contact Center Solutions for our customers. These partners have access to the latest implementation tools and training materials to keep up to date on the latest product releases and bring their own domain experience in their chosen areas of expertise.
Our implementation services focus on achieving complete alignment with business objectives and processes.
We deliver immediate results for those who have invested financial and personal capital in the project and sustainability of outcomes.
Our solutions offer such advantages as reduced costs, improved business operations, and increased overall value of your enterprise. Independence from suppliers allows us to create solutions tailored to your needs, providing you with a unique system – custom-built for your business operations.