Consider your current environment and your future needs. The ability to easily integrate complementary tools, such as your CRM system, is essential for managing the customer journey.
CRM & HR integration
Integrate your CRM and HR systems—like Salesforce, ZenDesk and Oracle—to drive screen pops, personalise self-service and feed data back based on the interaction.
Integrate third-party workforce management systems with bi-directional data feeds. This API provides automated synchronisation of the two, eliminating the need for redundant data management, resulting in improved system performance and happier IT personnel.
Integrate third-party IVR and speech recognition applications. If you’re not ready to transition away from your existing voice system, you can integrate advanced contact centre features with your existing IVR.
Consolidate knowledge that’s scattered throughout your organisation in a single searchable repository. Now, your customers can help themselves; but if they do reach out, your co-worker are also equipped to provide better, quicker assistance. Leverage machine learning to constantly improve and deliver search relevancy.
Consolidate multiple systems into a single, reliable platform for both contact centre and business users. With a unified platform, enterprises can seamlessly connect with customers, partners and teams anywhere. Enjoy fast deployment, simplified administration, improved efficiency and reduced total cost of ownership.
Connect with partners whose specialities include compliance, industryspecific tools, gamification and more. These pre-integrated solutions can easily be added to your tech stack.