Customers want to be heard, seen, and helped, and they expect exceptional customer service in an empathetic setting. Each AI product personalizes the customer experience to provide support with empathy through the stages of:
- Listen (when customers interact with agents through digital and voice channels)
- Understand (by predicting what customers want based on their behavior)
- Act (by connecting customers to the right agent or self-service resource).
- Grow revenue
- Lower costs
- Boost performance
Accelerate results with artificial intelligence (AI)
Grow revenue
Accelerate conversion and retention by predicting the preferences and desires of online visitors. Additionally, connect with customers proactively and prospect accordingly with the right offer at the best time.
Lower costs
By implementing AI bots, you can handle more tasks and solve problems faster. Let AI forecast business demand and schedule the right number and type of agents to provide the best customer experience.
Boost performance
Maintain customer context throughout the interaction and offer the next best action in real time. Use outcome prediction to capture training needs and match each customer with the best available agent.
