Customer Experience
How to Enable a Digital Banking Strategy With Cloud? The COVID-19 pandemic has had a lasting impact on how customers interact with their banks. Customers still need help — card services, student loan assistance, deposit notifications, mortgage refinancing and more — but are often limited to using digital channels in place of in-person visits to …
Enable a Digital Banking Strategy With Cloud by Solutif Read More »
Fueling the Fan Experience with digital and Cloud According to Technology Magazine, the global sports industry is in an historic growth period. While most of the revenue generation for sports organizations comes from broadcasting rather than live event attendance, investment in the digital transformation of stadiums across the globe is growing. Business Wire reports that …
Solutif Super Human Service: Digital Transformation For The Fan Experience Read More »
Approximately 306 billion emails were sent and received every day worldwide in 2020. And, while most consumers use multiple avenues to interact with companies, email is still the most commonly used digital customer service channel. According to a recent Microsoft Dynamics 365 study, 64% of consumers prefer email as a way to interact with companies. …
Optimizing Email Flows to Deliver Superior CX With Solutif Read More »
The ongoing COVID-19 pandemic has impacted the transition of the contact center – from the old system to a cloud-based omnichannel system. The omnichannel contact center provides convenience for contact center companies where all information related to company services can be accessed by customers through various platforms, such as email, social media, telephone, website, mobile …
The Positive Value of The Omnichannel Contact Center During The Pandemic Read More »
The traditional KPIs are customer satisfaction, the average time a customer spends on hold, and how quickly an agent answers the customer’s question or provides a resolution. However, there’s no direct correlation between customer experience and frontline productivity. Before trying to improve customer experience, you need to carefully analyze agent tasks and issues that arise. …
Increase Customer Experience, Personalization and Innovation With Multicloud by Solutif Read More »
Customer needs are complex. But aging on-premises call centers systems limit many contact centers. Most customer experience and IT leaders recognize that extending the life of a patchwork of siloed channels and complex integrations offers only a temporary solution that’s expensive and difficult to maintain. The cloud offers a better option. Cloud-based solutions deliver greater …
3 Key Points in Evaluating Omnichannel Cloud Contact Center Solutions Read More »
In a business, you need a contact center to support your business. Contact centers bring you closer to customers wherever the brand is and whenever they need you. In contact center activities, there are two types of calls, namely incoming calls (inbound calls) and outbound calls (outbound calls). In this article, Solutif will share useful …
Increase Customer Reach With Inbound Solution From Solutif Read More »
Genesys officially created Genesys Digital to keep up with the development of customer engagement in the digital era. Later on, Genesys Digital will be led by industry veteran Barry O’Sullivan. Publishing Genesys Digital is in line with the achievement of an increase in Genesys orders which exceeds 40% in each quarter in 2020. Genesys …
Embrace the Future of Digital Customer Engagement Using “Genesys Digital” with Solutif Read More »
Masih banyak bisnis yang belum menerapkan workforce management secara efektif. Sekarang ini, banyak bisnis yang sadar betapa pentingnya pengaruh customer experience terhadap merek atau bisnis Anda. Jika Anda memberikan pelayanan yang baik, maka akan berpengaruh pada persepsi pelanggan terhadap merek dan bisnis Anda. Dalam hal ini, pelanggan sebagai penentu keputusan “apakah melakukan repurchase atau tidak” …
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