1.000++ Co-worker CC
Create a new world of efficiency and empathy
Imagine a world where contact centers anticipate needs and respond so fully that customers feel pleased with every interaction — a world where employees are excited to get to work each day.
The Genesys Cloud CX platform makes that vision a reality. Around the globe, thousands of businesses use this powerful, all-in-one contact center solution to surprise and delight customers with effortless, empathetic experiences.
Genesys Inbound Voice helps you provide a great customer experience with every voice interaction, matching each caller with the best co-worker—across any location and regardless of contact center infrastructure.
Inbound voice includes Call routing by business objective, Call routing across the virtual contact center, Customized call routing strategy and design, Monitoring, reporting, and analytics of voice interactions.
With contact centre software from Genesys, you can embrace email as an important method of communication and improve customer satisfaction across all channels.
We will make your company have a Fully integrated email interactions, Smart email routing, Better co-worker experience and efficiency, and email analytics and performance insights.
Our All-in-one omnichannel gives you Customer profiles and conversation histories, Proactive engagement, and obsessive security.
Social Media Specialist & Administrator
Genesys Cloud Computing for Customer Experience Solution
Robotic Process Automation For CX
Digital Communication and Engagement
Periode selanjutnya : Juli - Desember 2022
SENIN - JUMAT || 08.30-17.30 (Pembelajaran & Monitoring)
Informasi dan registreasi : firstname.lastname@example.org
*Peserta kelas remote akan mengikuti pembelajaran online dengan jadwal yang telah ditentukan