CallON

Expand your business with our Contact Center Anywhere solution.

Our pre-screened talents, system and business process services are ready to suit your needs.

About CallON

CallON is Contact Center Anywhere solution offering pre-qualified talents and business process services managing your internal or external customers, powered by best practice omnichannel contact center solution.

We understand your problem in time-consuming for sourcing your talents and operation management with optimum cost and resource. Our solution is customized to suit your business needs, available on-premise or working anywhere for cost optimization. Our client can easily extend capabilities to deliver operational efficiencies and a superior customer experience with our business partners.

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1.000++ Co-worker CC

Talent Supply

A pre-screened talents pool with flexible contract terms to suit your needs, enabling you to make it efficient and scale up your business faster.

Our Value Proposition :

  • Complete solution from sourcing, selection, pre-deployment, working, and engagement

  • Pre-screened talents

  • Digital assessment

  • Faster deployments: 7 days from order submitted

  • Attendance & Monitoring: CallON application

  • Payment System: payroll from CallON application


Sample of Talent Supply services :

  • Hiring Services: sourcing and selection

  • Talent Management: daily or periodic contract talents

  • Payroll Services

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Business Process Services


Training program or manage service, CallON improves your business process efficiency and covers your operation management needs. We offer flexible solutions for your customer experience management in customer service, sales, marketing, collection, help desk, survey, or verification activities.

Sample of Business Process Services :

  • Training program: offline, online or for learning management system

  • Talent Supply & Operation Management

  • Talent Supply & Facilities

  • Talent Supply & Contact Center Solution

  • Full Business Process services: Talent Supply, Contact Center Solution, Facilities and Operation Management

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Technology

CX Solutions

Create a new world of efficiency and empathy

Imagine a world where contact centers anticipate needs and respond so fully that customers feel pleased with every interaction — a world where employees are excited to get to work each day.

The Genesys Cloud CX platform makes that vision a reality. Around the globe, thousands of businesses use this powerful, all-in-one contact center solution to surprise and delight customers with effortless, empathetic experiences.

Inbound Voice

Genesys Inbound Voice helps you provide a great customer experience with every voice interaction, matching each caller with the best co-worker—across any location and regardless of contact center infrastructure.

Inbound voice includes Call routing by business objective, Call routing across the virtual contact center, Customized call routing strategy and design, Monitoring, reporting, and analytics of voice interactions.

With contact centre software from Genesys, you can embrace email as an important method of communication and improve customer satisfaction across all channels.

We will make your company have a Fully integrated email interactions, Smart email routing, Better co-worker experience and efficiency, and email analytics and performance insights.

Live chat drives more online sales, increases conversions and raises customer satisfaction. Deploy it as part of an all-in-one contact centre solution and take advantage of a single co-worker desktop, unified data and analytics and a single administrative application to run it all.

Our All-in-one omnichannel gives you Customer profiles and conversation histories, Proactive engagement, and obsessive security.

Messaging Applications

With inbound and outbound SMS and messaging apps, your contact centre can create two-way conversations that don't have to end. Our software by Genesys will gives you a Seamless texts and messages, Automated interactions with bots, Smooth bot-to-co-worker hand offs, and messaging analytics and performance insights.

TRAINING PROGRAM

Social Media Specialist & Administrator

Training ini ditujukan untuk para peserta yang memiliki ketertarikan di dunia

marketing terutama platform Social Media. Peserta akan dilatih langsung oleh para

trainer profesional dan berpengalaman dibidangnya sebagai bekal untuk terjun sebagai

Social Media Specialist & Administrator.

Genesys Cloud Computing for Customer Experience Solution

Training ini ditujukan kepada Mahasiswa yang memiliki ketertarikan di bidang

Contact Center Solution dan Omnichannel. Para Mahasiswa akan dilatih oleh

Trainer yang berpengalaman di bidangnya sebagai bekal untuk langsung

memasuki dunia industri kedepannya. Ayo tunggu apalagi, segera daftarkan diri Anda sekarang!

Robotic Process Automation For CX

Training ini ditujukan kepada Mahasiswa yang memiliki ketertarikan di bidang

AI dan Customer Experience, ayo tunggu apalagi segera daftarkan diri Anda

untuk mengikuti program ini!

Digital Communication and Engagement

Training ini ditujukan kepada Mahasiswa yang memiliki ketertarikan di bidang

komunikasi dan membangun komunitas secara digital. Program disusun berdasarkan

best practice (praktik baik) implementasi di berbagai perusahaan untuk

Digital Campaign profit dan non-profit.

JADWAL TRAINING

Periode selanjutnya : Juli - Desember 2022

SENIN - JUMAT || 08.30-17.30 (Pembelajaran & Monitoring)

Informasi dan registreasi : marketing@solutif.co.id

*Peserta kelas remote akan mengikuti pembelajaran online dengan jadwal yang telah ditentukan