Voice bot and Chat bot Benefits for Banks Verification
Chat bot is a computer program based on AI (Artificial Intelligence), aka virtual robots that can simulate conversations like humans. This technology is also known as a digital assistant which can understand and process user requests, and provide relevant answers quickly.
Meanwhile, voice bots are software powered by artificial intelligence (AI) that allows a caller to navigate an interactive voice response (IVR) system with their voice, generally using natural language. Callers don't have to listen to menus and press corresponding numbers on their keypads. They speak to the IVR in a simplified simulation of a call with a live operator.
That is why the terms chat bot and voice bot are known as "bots" which is an abbreviation of internet robots. The bot itself can imitate human conversations in the form of text or voice which is applied to websites and applications such as Facebook, WhatsApp, Twitter, and others.
What can chat bot and voice bot do in banking?
Collecting data for verification
Remember important payments.
Periodically report on the status of your budget.
Suggest ways to save money.
Inform about the financial product that best suits your needs.
Give for an investment portfolio.
Provides important and time-sensitive notifications.
Chat bots and voice bots are very useful in this digital age. Both can provide benefits and advantages for contact center agents as well as for customers. In general, chat bots and voice bots can provide convenience and efficiency in contact center activities. Let's dive deeper into what are the advantages of chat bots and voice bots by taking the case of verification in banking!
More Efficient Data Collection
When a bank customer wants to check balances, block accounts, create new bank accounts or other bank activities, the contact center agent will ask for some information or data from the bank's customers. With chat bots and voice bots, customers will directly talk to robots. A robot that will request data from customers, both in the form of chat and voice. Robots also reduce the occurrence of human errors or data input errors. This will be very beneficial for the bank because it can divert contact center agents to focus on other jobs that do not use robots! Solutif as an all-in-one contact center solution provides chat bot and voice bot services that are very beneficial for banking businesses and businesses in all industries!
Increase Customer Satisfaction
Financial institutions with large numbers of digitally savvy customers are testing different approaches to proactively providing customer information based on their transactional history and digital profile. In that order, they use chat bots and voice bots to:
Collection of data such as names, addresses, telephone numbers, and other data
Recommend investment options based on the bank balance and risk profile
Provide market-related news and its impact on the portfolio
Suggest ways to use credit card reward points
With chat bot and voice bot technology, the customer experience will be more impressive so that customer satisfaction will also increase. When customer satisfaction increases, that's where customer loyalty comes in and your company will thrive.
Customer Support 24/7
What the internet shows is that the bank's customer service system is weak. Emails (with responses taking business days) and long waits for phone calls are ineffective.
The bot solves this problem by offering 24/7 availability with first-class service and immediate response.
Assistance to Employees
Not only do customers benefit from bots, but the system can also make life easier for bank employees.
Chatbots can train bank staff in the process of learning complex banking software systems, remembering security rules, and studying company policies. They are mentors who can train staff to speed up the adaptation process.
New and experienced workers may need technical assistance from time to time. Chatbots can help even here by providing IT assistance and inquiries to employees and assisting with some routine tasks.
Bots can guarantee support for human resources by answering questions and requests sent daily to this department.
Personal Banking Service
Today's customers want to manage their accounts, order and cancel services, make transactions, and find out their balance in seconds. And in that order, they want the bank to be able to handle all of that.
According to RubyGarage, customers experience greater satisfaction (73%) when they are assisted by bots to perform all these operations, compared to other communication channels.
Bots collect all the personal data they can get their hands on. With this information, generic ads can be moved by people who are tailored to the customer profile.
This results in much more effective marketing campaigns, which increase conversion rates and user participation rates. ImaginBank's chatbot extension on Messenger is a great example, as it offers promotions based on the user's location, preferences, and interests.
Solutif is here as an all-in-one contact center solution providing chat bot and voice bot services that can increase the profits of banking companies and all other industries!
Improve service, gain customer loyalty, and get big profits with the chat bot and voice bot technology from Solutif.
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