I’m proud to announce a powerhouse Digital and AI leadership team that represents a mix of digital industry expertise, our own internal talent, and leaders from Bold360 — a leader in AI-powered digital customer engagement.
Welcome Brett Weigl, who becomes SVP, Product Management, joining us from Salesforce, where he led Digital Engagement Product Management for the past three years. Brett is an Enterprise SaaS product management leader with deep experience in Digital Customer Service, CRM, APIs, MarTech, and analytics/BI. Prior to Salesforce, he held product management roles at ExactTarget, VerticalResponse and Certain Software.
We also welcome Liam McDwyer, as VP, Commercial Operations. Liam has spent the past seven years at Microsoft in EMEA, most recently as Head of Customer Success for Microsoft Dynamics. He has comprehensive industry experience and has held engineering, consulting, commercial and leadership roles at Codec, Oracle, Lumenia, and Avaya.
The Digital and AI leadership team also includes Guillaume Lardeux as Chief of Operations; Joe Smyth, SVP, Engineering, Digital and AI; Attila Vassy, VP Engineering, who joins us from Bold360 and will continue to lead the Bold Engineering team; and Lorie Lagares, VP, Digital Services and Solutions, who also joins us from Bold360 and will manage customer-facing roles.
And this is just the beginning. We plan to apply the same recipe for success that has worked with our Genesys Cloud™ and Genesys Multicloud™ businesses — customer-centricity and innovation — to the emerging opportunity of Digital Customer Engagement. Let the games begin!