Chart Your Path to a Cloud Contact Center With Solutif
Over the past year, the COVID-19 pandemic has accelerated this transformation — forcing enterprises worldwide to enable remote work, stabilize their supply chains, digitize products and handle unprecedented spikes in interactions across non-voice channels like web chat and messaging.
Analyze Your Infrastructure, Facilities and Services
Choose the Right Provider(s)
A provider should demonstrate that it can support your business through frequent innovations and updates to its cloud solution. And rather than locking you into legacy technologies, the provider should take an open approach that allows you to adapt quickly to market conditions and new competitors.
Cloud providers strive to offer security and data privacy levels that are better than a prospective customer can achieve on their own — and at no additional cost. Processes and policies encompass security at the network, application and data levels; and at physical locations, along with solutions for backup and disaster recovery.
Set Up an IT Service Management for Your Cloud Environment
IT Service Management (ITSM) involves defining policies and procedures around the management of your infrastructure and data center applications, both on-premises and off-site. It boils down to having a defined process around your IT delivery — everything from change management to asset and lifecycle management.
Rationalize Your Network
The Power of a Composable Approach
We define composable customer experience (CX) as customer and employee experiences that are architected for swift, sustainable differentiation to maximize resiliency and agility. Composable CX enables every layer of the digital business to drive better outcomes by assembling, combining and orchestrating the individual capabilities of core product offerings, robust marketplaces, your greater customer experience ecosystems, and differentiating solutions that use open APIs and developer tools. And it’s all powered by a modern cloud platform that’s operating and evolving at hyperscale.
Compose a Better Future
Genesys provides you with composable CX solutions that meet the unique requirements of your business. No matter which infrastructure model you need, how you want to operate your environment or how you want to build your ecosystem, we have the right solution and services for you. Our ecosystem of vendor and partner technologies gives you tremendous flexibility. With Genesys, you can easily customize your system by buying and plugging in the technologies you want, including Microsoft, AWS and Google. And, as system and service providers change, you can plug and play with simple integration methods and a robust marketplace.
Solutif in collaboration with Genesys provides All-in-one contact center services and solutions based on omnichannel and cloud. Increase customer engagement and increase your company's growth!
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